Terms & Conditions
Delivery Terms:
- Introduction:
Gigglepin Southeast Asia is the Trading name of TMN Outdoor co.,ltd. your ultimate destination for premium off-road and 4×4 accessories. At Gigglepin Southeast Asia, we are committed to providing you with high-quality products and exceptional service. Our delivery terms and returns policy are designed to ensure a seamless shopping experience for our valued customers.
Scope of the Policy:
We deliver to all Southeast Asian countries, offering weight-based shipping to cater to your needs. We also have many Sub-Dealers throughout Southeast Asia. For customers seeking a more localised experience or faster access to our products, So please feel free to ask for local Sub-dealer contact information where dealers are equipped to provide personalised assistance and support in the same language, ensuring you have information of our products with ease.
- Delivery Methods:
We will always use the best method of shipping to you, whether overland, Air or sea and give the best match of cost to delivery time scale. we are also happy to work with any forwarding agents you might already be using
Shop Collect:
If the product requested is available customers can always go into to collect and item at any of our connected shops weather a Sub-dealer or a supporting garage, please call us for more details if this – ideal solution for clothing (T-shirts, Gloves) where you might want to try before buy
- Shipping Costs:
Shipping costs are calculated based on the final weight and size of the product/total Order and given at our cost price to ensure we can offer you the best deal possible to reflect our commitment to long term business with our customers. If you have any questions or concerns about shipping costs, please don’t hesitate to contact us. We’re here to assist you every step of the way.
- Tracking Orders:
We understand the importance of keeping track of your orders every step of the way. For your convenience, an email notification will be sent to you with tracking details if a trackable delivery service has been used
If tracking is not available we will always do our best to provide as many details as possible – Shipment departure date, courier contact information, ETA of shipment.
- Delivery Address:
The importance of accurate delivery information is needed to ensure that your order reaches you promptly and securely. When providing your delivery address, please ensure the following:
Delivery address provided is accurate and complete. This includes your street address, city, postal/zip code, and any additional delivery instructions if necessary.
Recipient Details: Provide the recipient’s name and contact number to facilitate smooth delivery. This ensures that our shipping partners can easily reach you if there are any delivery-related queries.
Updates: Keep us informed of any changes to your delivery address after placing your order to ensure that your package is delivered to the correct location.
Returns Policy:
At Gigglepin Southeast Asia we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free returns policy to ensure your peace of mind.
- Eligibility for Returns:
– We accept returns for most products within 28 days from the date of delivery.
– To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
- Return Process:
– To return a product, please contact us first and will provide you with instructions on how to proceed with your return.
– Please ensure to include your order number and reason for the return when contacting us.
– Once your return request is approved, we will provide you with instructions on how to return the item.
- Return Shipping:
– Return shipping costs are the responsibility of the customer, unless the return is due to a fault or error on our part.
– We recommend using a trackable shipping service and purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item.
- Refund Process:
– Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
– If approved, your refund will be processed to the original method of payment within 31 days.
– Please note that shipping costs (if applicable) are non-refundable.
- Exchange Policy:
– If you would like to exchange an item for a different size, colour, or alternative product, please contact us to arrange the exchange. Additional shipping charges may apply for exchanges.
– Exchanges are subject to availability, and we reserve the right to reject an exchange request if the requested item is not available.
- Damaged or Defective Items:
– In the unlikely event that you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.
– You must sign as damaged on point of delivery with the courier for us to be able to make a claim.
– We may require photographic evidence of the damage or defect before processing the return or exchange.
- Restocking Fees:
– We may charge restocking fees for returns on stock items, including but not limited to cases where the item is returned in a significantly different condition than originally received, or if the item(s) is(are) a Special Order. Special Order items may attract a 15% charge for re-stocking which will be deducted from any refund.
- Amendments to the Returns Policy:
– We reserve the right to amend our returns policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website.
If you have any questions or concerns regarding our returns policy, please don’t hesitate to contact us.